Database Connection Issue

Incident Report for Mango Voice

Resolved

This incident has been resolved.

Posted Apr 01, 2024 - 15:37 MDT

Monitoring

A fix has been implemented and our team is monitoring systems.

Posted Apr 01, 2024 - 14:18 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 01, 2024 - 14:09 MDT

Investigating

We are aware of phone calls not connecting for some customers. Our engineering team is working on the issue and we will be providing updates as they become available.

Posted Apr 01, 2024 - 13:50 MDT

This incident affected: US West Phone System (West 1 Voice System, West 2 Voice System) and US East Phone System (East 1 Voice System, East 2 Voice System, East 3 Voice System, East 4 Voice System).