Choppy Audio

Incident Report for Mango Voice

Resolved

The incident has been resolved. Our team continues to monitor systems to ensure call quality

Posted Sep 21, 2023 - 12:27 MDT

Monitoring

We have identified an issue that has impacted some customers. Our team has deployed a fix and is monitoring systems. We will provide updates as they become available.

Posted Sep 21, 2023 - 08:03 MDT

Identified

We have identified an issue that causes certain calls to have choppy audio. We have identified the issue and are working on rolling back our changes.

Posted Sep 21, 2023 - 07:08 MDT

This incident affected: US West Phone System (West 1 Voice System, West 2 Voice System) and US East Phone System (East 2 Voice System, East 3 Voice System, East 4 Voice System).